Get started

The Btwentyfour API:s allows apps to interact directly with the Btwentyfour Omnichannel platform and use our connectors to other leading platforms.

Prerequisites

An active Btwentyfour Omnichannel account in either production or sandbox environment.

1. Request access

Contact our API team at support@btwentyfour.com and request API access.

Our API support will come back to you with the authorization information for your application.

2. Connect your integration

Start by going through our documentation to see which data is available and how to use it. If there are any questions, please don’t hesitate to contact us!

Recommended integration for processing messages

GET /messages/queue

With messages in the queue:
- Extract message ID
- GET /messages/{message_id}/body
- Read/Process message
- PUT /messages/{message_id}/status/40